Apr 09 2008
Goodbye, Verizon DSL
So we have to move. Grrr at landlords who spring news of putting the house on the market at the last minute. Grrrr more at real estate jerks who “accidentally” give free reign to all other sketchy “realtors” to come barge in the house at any time.
I was debating whether to continue with Verizon as a DSL provider. It would be easier to just transfer my account to the new address… but I have been paying $22.99 for a few months now (for a DSL “dry-loop”–no landline phone service), up from $19.99 for the first year, up from the original $14.99 bait-and-switch offer.
Could I do without *gasp* home internet all together? No, I thought, not that!
Then today I got an email:
Dear Verizon High Speed Internet Customer,
We are writing to inform you that the rate for your High Speed Internet package is changing to $29.99* per month, no sooner than 30 days from the date of this email.
This new price should appear on your bill within one to two billing cycles. Your service will automatically continue, with no term commitment or early termination fee. If you have recently changed to a different plan, please disregard this notice.
You can learn about additional money saving Verizon plans, such as Verizon Triple Freedom which combines Verizon High Speed Internet, TV service and unlimited calling for one low monthly rate by calling 1-800-567-6789. Or sign up online at www.verizon.com/bundle1 today.
Thank you for choosing and staying with Verizon High Speed Internet. We appreciate your business and we look forward to continuing to serve you.
Verizon Online
To quote my hero, Whitney, “Aw, hells to the no!”
I called to cancel. The CSR sounded slightly stoned. And very Southern, so kudos for Verizon for not outsourcing customer service to India just yet. He couldn’t offer me a better deal because “you’re already… paying… only $22.99.” Only? And that about to change this month to $29.99? So long, Verizon.